Refund policy

If you regret your purchase (withdrawal)
Phenumben Copenhagen ApS offers 14 days full refund for goods purchased on the site unless otherwise agreed or indicated in your order.

14 days period starts the day the order is delivered.

Any return cost you even discourage.

The request for cancellation must be notified to us by 14 after delivery, and be with us no later than 14 days after we are informed of your use of the withdrawal / cancellation right.

If you want to make use of your right to withdraw the purchase, send us an e-mail on In your message, clearly aware that you will use your right of withdrawal.

Use the delivery note received with your shoes and field what products you want to return - and notes the reason for return on the banknote
Pack your shoes carefully in the original box and pack them in a box or bag that will adequately protect the box
Lay the label you received on the outside of the box - All information on the correct return of the package can be found on the label
Send the package from the same place where you downloaded it or somewhere else where the freight forwarder is supported. Remember to get a receipt that you have delivered the package

The state of the item you have returned
You are responsible for the state of the product and for the reduced value of the goods caused by handling the other than what is necessary to determine the nature, characteristics and function of the product.

This means you have to try the item in the same way as if you acted in a physical store.

If the item has been tested / used in addition to what is described above, it is considered used and of reduced value. This means that when the purchase is canceled, you will receive a smaller part or none of the purchase amount refunded. It is up to Phenumben Copenhagen ApS to assess the state of the product.

There are 2 years warranty on products according to Danish sales legislation. The warranty applies to all software, material and manufacture errors.

Complaints regarding errors and shortcomings must be reported to Phenumben Copenhagen ApS for a reasonable time after the goods have been received. We consider a maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives the warranty if the goods are handled incorrectly or unusual.

PHENUMB Copenhagen ApS covers rapidly.

Warranty Calads are not accepted if they are sent by Cash-on-Delivery System.